Our onsite support offers customized IT support directly on site. With local experts in Europe and beyond, we are on the same linguistic and cultural level as your end users, ensuring effective communication and efficient problem solving. With a presence model specifically designed for your company, we ensure the optimal functionality of your IT. Your advantage: You benefit from high-quality, networked IT services at local, competitive conditions.

Our employees are characterized by excellent interpersonal skills and are far more than just technical experts. Globally networked with our worldwide teams, they understand the needs of your business and can solve technical challenges quickly and efficiently. Centralized and dedicated management of all our employees ensures that communication and processes run smoothly in the background. Our support model is scalable, allowing it to adapt flexibly to your dynamic requirements.

Rely on our End-User Onsite Support to optimize your IT landscape and offer your employees a reliable, friendly, and competent contact person directly on site. Together, we will work out the service model that suits your company, ensuring that your IT runs smoothly and your business processes run efficiently.

Our dedicated service desk is the first point of contact for your end users and handles the majority of inquiries remotely, freeing up your employees’ time for other tasks. Accessible via common channels such as chat, email, voice, and self-service portals, our excellently trained team is the perfect complement to local IT. It ensures the transfer of expertise, reduces service requests, and increases long-term efficiency. Together, we define languages, competencies, and KPIs – we take care of the rest.

The network and IT infrastructure are central to every company. Failures can lead to production losses and high costs. Targeted monitoring and professional support can increase availability and reduce costs. We offer our extensive expertise for your infrastructure so that you can lean back and relax.

Our standard portfolio includes manufacturer- and platform-independent incident and change management to ensure that your critical infrastructure functions smoothly for your daily business.

A customizable security concept (vulnerability, patch, and backup management) protects your company and customer data from unauthorized access by third parties and offers rapid data recovery in the event of loss. As part of IT asset and life cycle management, we optimize the use and costs of IT assets through vendor-independent, strategic consulting.

Our services are scalable and customizable to your requirements. Let us optimize your IT infrastructure together!

The availability of a high-performance WiFi environment for automated processes and high data throughput is indispensable today. With our professional wireless site surveys, we uncover potential weak points and achieve optimal WiFi coverage and performance for your business. Based on your goals and budget, we work with you to determine which type of survey is best for you.

A predictive survey offers a cost-effective way to get started, especially when setting up or planning an expansion. In contrast, a passive or active survey is carried out directly on your premises using specialized hardware and software to determine as precisely as possible where external influences are disrupting your Wi-Fi network. A customized report is then prepared for you, showing exactly what actions should be taken to improve coverage. Our experts can, of course, continue to advise you and support you with the installation.

Network Security Monitoring (NSM) ensures the monitoring and security of a heterogeneous OT network. It processes threats in real-time and offers extensive analysis options, ensuring a high level of reliability.

We specialize in implementing the latest cyber security technologies in existing networks, such as Microsoft Defender for IoT. We focus on the cost-effective and future-oriented maintenance and strategic expansion of your networks. Our experience with international customers helps us determine the optimal integration process for your company. Following a successful implementation, our operational support can take over monitoring and counteract possible alarms or threats as part of incident management.

As a result of regular further training and certification, our employees are specialized experts in a wide range of processes and technologies. As a manufacturer-independent service provider, we offer expert advice for future-oriented investments that will drive your business forward. We ensure the reliability, integrity, and performance of your complex IT landscape, whether for office environments, highly complex industrial systems, or IT processes in accordance with current industry standards.

In collaboration with our support teams, we also ensure smooth operation with maximum efficiency. Rely on our expertise for the future viability and growth of your company.